Privacy Policy

Your privacy is important to Family Mediation West (“we” or “us”) and we are committed to ensuring that your privacy is protect- ed. This Privacy Policy explains what information we collect, why we collect it, where we disclose it and how you can instruct us if you wish to change or correct any of your pers. We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Family Mediation West may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27/01/2021.

Key elements of our Privacy Policy
• We do not sell data
• We do not share data, unless compelled by the law
• We do not ask for personal information, unless it is needed to provide a service
• We do not store personal information, unless required for the on-going operation of service you have requested from us.
• We do not use cookies.

What personal information do we collect in our email enquiry forms?
• Name
• Email address
• Reason for contacting us (for example, ‘Contact Centre service’, ‘Mediation’, ‘Parenting Apart’)
• Brief message detailing your enquiry (optional)

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• To enable us to contact you.
• Internal record keeping.
• We may use the information to improve services.

Here at Family Mediation West, we take privacy seriously and will only use your personal information to administer your account and provide the support you have requested from us and as part of an on-going service. We may use the information to customise our website according to the interests of our clients.

Cookies and Google Analytics
At present, we do not use either cookies or Google analytics. If we do so in future, we will update this policy to reflect any changes in our approach.

How secure is your information?
We are committed to ensuring that your information is secure. We have put in place appropriate technical and organisational measures to prevent your personal information from being accidentally lost, used, accessed, altered or disclosed. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Only authorised Family Mediation West staff members are able to gain access to your information stored electronically within our IT systems.

How long do we keep hold of your information?
We only retain your information for as long as necessary for the purposes of satisfying any on-going services we are providing for you, or for legal, accounting, and reporting requirements. When we have no ongoing legitimate service-related need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Where will my personal data be kept? 

Once we have received your personal data, Family Mediation West will use recognised industry standard procedures and security features to try to prevent unauthorised access. 

Your personal data will be under the control of Family Mediation West.  It will be held on our computer system.  Parts of our computer system, including our website and email are provided by our UK suppliers of computer systems and related software, and are provided for Family Mediation West’s sole use. When we print your personal data, this will be in the possession and control of our employees and kept under lock and key. 

Will my personal data be shared with other organisations? 

Under normal circumstances, and in the vast majority of cases, we will not be sharing your personal data with other organisations. 

However, in exceptional circumstances such as dealing with fraud, credit risk, dealing with abusive online behaviour, to enforce rights, to protect property, to protect human safety, if the law requires itor if we merge any part of our operations, we may pass your personal data to another person or organisation to use for their own purposes.  We will not otherwise disclose your personal data to anyone outside Family Mediation West. 

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Changes to our privacy policy 

We review this policy regularly to keep in line with changes to GDPR.  This privacy policy was last updated on 29th November 2023. 

Controlling your personal information
Under the Data Protection Act 1998, you may request details of personal information which we hold about you, gathered from the email contact form on this website If you would like a copy of this information held on you, please email us at:  

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.

How to contact us 

Email: or 

Write to us at: 19 Woodside Place, Glasgow G3 7QL